How do I report a bug?

• Join the Skin Deep Discord server and write a report in the #skin-deep-bugreports channel. This is the best way for us to get back to you.
• Or, use the in-game 'Report-a-bug' to write a report. This is in the main menu of the game.

General troubleshooting

These are various solutions that can sometimes resolve some graphical, crash, and performance issues.

1. Verify Steam Integrity

Verifying the integrity of your Steam files will ensure the game is installed correctly.

1. In your Steam library, right-click on Skin Deep.
2. Select: Properties > Installed Files > Verify integrity of game files

2. Update your video drivers

Outdated video drivers can sometimes resolve graphical/performance issues.

• NVidia graphics drivers
• AMD graphics drivers
• Intel graphics drivers

3. Ensure your computer is using its dedicated GPU

Some computers/laptops have two graphic chips. You'll want to ensure that the high-performance graphics chip is being used for the game.

• This setting is usually accessed via the NVidia Control Panel or AMD Control Panel.
• When you run Skin Deep and go to the Video Options menu, it will display which graphics chip is being used.

Where are the settings and savegame files?

These files are located in the roaming folder. To access it:

1. Press Windows+R
2. Paste in: %appdata%\skindeep

Error message: Skin Deep requires a graphics card that supports DirectX 11_0 feature level or higher.

This message means the game does not support your video card.

Solutions:

• Get a video card that supports DirectX 11 or higher.
• Or, refund the game (Steam, Epic Games Store)

Error message: Skin Deep was unable to access any potential save folder.

This message means the game encountered an issue when trying to write or read Skin Deep's settings files & save files.

Solutions:

• Antivirus or firewall software may cause this. In your antivirus or firewall software, please whitelist the game & the save folder: %appdata%\skindeep
• Ensure your Windows user account has the proper administration privileges to run programs and create/save/overwrite files.

Error message: Skin Deep requires a CPU that supports SSE4.1 or higher.

This message means the game does not support your CPU.

Solutions:

• Play the game on a CPU that supports SSE4.1 or higher.
• Or, refund the game (Steam, Epic Games Store)

Help! My question isn't answered here

1. Join the Skin Deep Discord server
2. Please write a report in the #skin-deep-bugreports channel.